Dealtale is looking for its first Customer Success Manager (CSM) with strong marketing skills to manage the relations with its customers.
What's the Job?
Onboard new customers, ensuring that the customer understands how to use the product and that the Dealtale value is fully delivered
Manage the customer success process including success calls, help with the product, etc.
Deliver industry expertise and communicate to customers about best practices and trends
Develop and manage success plans
Ensure a seamless renewal process for all customers, including but not limited to:
Create & maintain Health score for customers, based on data related to behavior (number and frequency of support cases, CSM interactions, on-time payments, product issues, training attendance, usage levels).
Demonstrates exceptional skills in communicating with executives and senior managers.
Rapidly identifies the significance of information and insightfully determines strategic action.
Develops outstanding strategic ongoing customer relationships gaining trust and respect for the company.
Minimum of 2+ years as customer success manager
Knowledge & experience in Marketing or Product– significant advantage
Proficient in English.
Excellent written and verbal communication skills
Strong presentation skills and credibility with C-level executives