Customer Success Manager

Dealtale is looking for its first Customer Success Manager (CSM) with strong marketing skills to manage the relations with its customers.

What's the Job?

  • Onboard new customers, ensuring that the customer understands how to use the product and that the Dealtale value is fully delivered
  • Manage the customer success process including success calls, help with the product, etc.
  • Deliver industry expertise and communicate to customers about best practices and trends
  • Develop and manage success plans
  • Ensure a seamless renewal process for all customers, including but not limited to:
    • Create & maintain Health score for customers, based on data related to behavior (number and frequency of support cases, CSM interactions, on-time payments, product issues, training attendance, usage levels).
    • Demonstrates exceptional skills in communicating with executives and senior managers.
    • Rapidly identifies the significance of information and insightfully determines strategic action.
    • Develops outstanding strategic ongoing customer relationships gaining trust and respect for the company.

Requirements

  • Minimum of 2+ years as customer success manager
  • Knowledge & experience in Marketing or Product– significant advantage
  • Proficient in English.
  • Excellent written and verbal communication skills
  • Strong presentation skills and credibility with C-level executives

Seniority Level

Mid-Senior Level

Industry

Internet, Online Media, Marketing & Advertising

Employment

Full-time

How to Apply

Interested? Send us an email with your introduction and CV to careers@dealtale.com.

What to Expect

We will review your application and contact you for a video call interview, if selected.

Location

You will be working from home (in the meantime) and in our Tel Aviv office.

Availability

This is a full time position, working 40 hours, spread over 5 days a week.