Get 360° View

Customer Journey Optimization

Increase retention and lifetime value by analyzing your customers’ online and offline in one single platform. Get a unified view of your customer across data silos.

Dealtale helps you increase retention and ROI by unifying online and offline customer touchpoints into one customer journey. Our state-of-the-art customer analytics lets you identify at-risk customer segments and boost ROI to deliver exceptional customer experiences. It unifies data from different siloes like your website, CRM, product, support, and more into one unified view.

Get 360° View

Customer Journey Optimization

Increase retention and lifetime value by analyzing your customers’ online and offline in one single platform. Get a unified view of your customer across data silos.

Dealtale helps you increase retention and ROI by unifying online and offline customer touchpoints into one customer journey. Our state-of-the-art customer analytics lets you identify at-risk customer segments and boost ROI to deliver exceptional customer experiences. It unifies data from different siloes like your website, CRM, product, support, and more into one unified view.

DOZENS OF DATA SOURCES

DOZENS OF DATA SOURCES

What is Customer Journey Optimization?​

Customer journey optimization lets you track and analyze all customer touchpoints—online and offline. It gathers data from your website, CRM, email platforms, marketing automation, and more to a single platform. Then, you can analyze customer touchpoints to see their impact on the customer journey and optimize for success.

What is the impact of Customer Journey Optimization?

Customer journey optimization gives you valuable insights that help you boost ROI, reduce churn and improve NPS. For example, which touchpoints on the customer journey increase retention and which encourage churn? What are the average usage frequency and usage trends? Get answers to all of these questions easily with customer analytics.

What metrics and KPIs should you track?

rev att

Revenue Attribution Across Campaigns

Identify the campaigns and marketing touchpoints that deliver the best ROI. Learn more about attribution here.

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Most/Least Engaged Users

Users with the highest/lowest usage frequency.

no of touchpoints

Number of Touchpoints

How many touchpoints users need to take.

Why is integrating multiple tools important?

Your customer analytics is only as good as the data you analyze. However, customers usually move between the website, to your product, and then they talk to sales and support. You need to be able to track all of these platforms in tandem. And this is exactly why you need Dealtale—to have a unified view of your customer.

Why choose Dealtale’s Customer Journey Optimization?

Discover Most Impactful Touchpoints

Dealtale’s customer journey optimization uses machine learning algorithms to analyze the critical path in the customer journey and identify the key touchpoints. It delivers easy to understand reports and insights that help you improve your journey and improve conversion and NPS. 

Discover Most Impactful Touchpoints

Dealtale’s customer journey optimization uses machine learning algorithms to analyze the critical path in the customer journey and identify the key touchpoints. It delivers easy to understand reports and insights that help you improve your journey and improve conversion and NPS. 

Customer Segmentation

Dealtale’s customer journey optimization lets you segment your users easily into meaningful groups and compare your metric of choice across these groups. With segmentation, you can get powerful insights about your customers to improve retention, profitability and discover cross-sell and upsell opportunities. 

Funnel and Cohort Analysis

With funnels and cohort analysis, you can analyze customers’ journey and track multiple touchpoints – step-by-step. Funnels and cohorts help you identify where customers fall off between steps in the journey. Also, you can compare groups across time and source to immediately spot points for improvement. 

Jolene Amit, Voca.ai

Dealtale gives me deep visibility into my lead generation campaigns to understand what is working and scale.

Jolene Amit, VP Marketing

Voca.ai

Nira Mayorchik Sheleg, Wizer.me

Using Dealtale we were able to easily get actionable insights that made a real impact on our business.

Nira Mayorchik Sheleg, Founder & CEO

Wizer.me

Jolene Amit, Voca.ai

Dealtale gives me deep visibility into my lead generation campaigns to understand what is working and scale.

Jolene Amit,
VP Marketing

Voca.ai

Nira Mayorchik Sheleg, Wizer.me

Using Dealtale we were able to easily get actionable insights that made a real impact on our business.

Nira Mayorchik Sheleg,
Founder & CEO

Wizer.me

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