Careers

Build the Revenue Science Revolution with Us!

Are you a life-long learner who is always asking deep questions? Are challenges exciting to you? Want to push the boundaries of marketing and innovate new Revenue Science products?

Our Ecosystem

At Dealtale, we thrive on the collaborative relationships we build with our fellow teammates. Our unique ecosystem is a delicate balance of:

We thrive on teamwork as we empower marketers to boost revenue performance through remarkable technologies.

Our mission is to deliver business value with deep insights—without the worry of coding, data silos, legacy data structures, data science, or engineering.

Building solutions to multi-faceted problems is a challenge, but it’s also explosively fun! If innovation is in your DNA, please take a look at our available jobs.

Customer Success Manager – US (Hybrid)

U.S.A (Hybrid in NYC) · Full-time

About The Position

Meet Dealtale

We love marketers. We love the way they think, create, react, problem-solve, and build. And we know the tremendous impact that marketers can have on revenue. So, we’re innovating new tools just for them.

When we started Dealtale, we focused on getting specific about the exact journey a buyer takes down the funnel, so that marketers never have to rely on their gut when they build campaigns.

That’s how we got our name: Dealtale.

We discovered that by finding the root cause of customer behavior, marketing technology could go from predictive to prescriptive – not just forecasting future results, but actually suggesting specific actions to change undesirable outcomes.

Through these innovations, we have created a new category called Revenue Science, which fuses the data industry’s two most powerful methods—causal machine learning and prescriptive analytics. When these two elements are combined, the results are explosive.

Build the Revenue Science Revolution with Us

We are looking for a seasoned and highly experienced Customer Success Manager (CSM). The CSM is responsible for managing all aspects of the customer lifecycle from running the POC, through onboarding, day-to-day customer management to cross-sell and upsell.

The successful CSM will work as an individual contributor with customers, to foster a strong customer relationship, continuously monitor customer health and position himself/herself as a subject matter expert and trusted advisor.

In addition, the CSM will be measured on KPIs such as customer renewals, cross-sells and upsells.

Responsibilities

  • Onboard new customers, ensuring that the customer understands how to use the product and that the Vianai value is fully delivered.
  • Manage the customer success process including success calls, help with the product, etc.
  • Deliver industry expertise and communicate to customers about best practices and trends.
  • Be the Trusted advisor of the Customer, building strong and lasting relationships with stakeholders on the customer side at various levels.
  • Act as the voice of customers within the company.
  • Ensure a seamless renewal process for all customers, including but not limited to:
  1. Create & maintain Health scores for customers, based on data related to behavior (number and frequency of support cases, CSM interactions, on-time payments, product issues, training attendance, usage levels).
  2. Demonstrate exceptional skills in communicating with executives and senior managers.
  3. Rapidly identify the significance of information and insightfully determine strategic action.
  4. Develop outstanding strategic ongoing customer relationships gaining trust and respect for the company.


  • Actively lead upsell and cross sell opportunities.

Requirements

  • Minimum of 4 years as customer success manager or technical account manager for enterprise software preferably in a SaaS ecosystem.
  • Excellent verbal and written skills with strong communication, presentation, and interpersonal skills with proven experience in a direct client-facing role and specifically with C-level executives.
  • Customer service and technical support abilities, strong analytical and problem-solving skills, a high level of professionalism, the ability to multi-task, strong attention to detail, and self-motivation.
  • Business orientation and analytical thinking.
  • The ability to work in a dynamic, cross-functional, team-based environment.
  • Ability to communicate and manage processes with C-level executives and procurement.
  • Knowledge & experience in Marketing, Sales or Product– significant advantage.
  • Native English speaker.


  • Hybrid position, based in NYC.

Apply for this position