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Build the Revenue Science Revolution with Us!

Are you a life-long learner who is always asking deep questions? Are challenges exciting to you? Want to push the boundaries of marketing and innovate new Revenue Science products?
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Talk To Us!
Talk To Us!

Our Values

At Dealtale, we thrive on the collaborative relationships we build with our fellow teammates. Our unique ecosystem is a delicate balance of support, transparency, collaboration, and results.

We thrive on teamwork as we empower marketers to boost revenue performance through remarkable technologies. Our mission is to deliver busienss value with deep insights—without the worry of coding, data silos, legacy data structures, data science, or engineering.

Our Culture And Values

Our Culture And Values

Our culture is based on nine core values to inspire teamwork, personal excellence, and fun!

Available Positions

Building solutions to multi-faceted problems is a challenge, but it’s also explosively fun! If innovation is in DNA, please take a look at our available jobs.

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Technical Support Engineer

Herzliya, Israel (Hybrid) · Full-time

About The Position

Meet Dealtale

We love marketers. We love the way they think, create, react, problem-solve, and build. And we know the tremendous impact that marketers can have on revenue. So, we’re innovating new tools just for them.

When we started Dealtale, we focused on getting specific about the exact journey a buyer takes down the funnel, so that marketers never have to rely on their gut when they build campaigns.

That’s how we got our name: Dealtale.

We discovered that by finding the root cause of customer behavior, marketing technology could go from predictive to prescriptive – not just forecasting future results, but actually suggesting specific actions to change undesirable outcomes.

Through these innovations, we have created a new category called Revenue Science, which fuses the data industry’s two most powerful methods—causal machine learning and prescriptive analytics. When these two elements are combined, the results are explosive.

Build the Revenue Science Revolution with Us

We are looking for an exceptional Technical Support Engineer to be our Data Subject Matter Expert. If you are a master in getting into the weeds of customers’ complex data and technical challenges this role might be right for you!

Responsibilities

  • Become a Data Subject Matter Expert on the Dealtale application and data platform:
  1. Data models, schema, processes and flow.
  2. The application capabilities and “under the hood” functionality.
  3. Minded to the external data sources APIs – their limitations, pitfalls, etc.
  • Provide technical tier 2 support for the Revenue team internally:
  1. Identify and troubleshoot customer issues like connectivity and data discrepancies.
  2. Be able to implement customers’ needs on top of the Dealtale application.
  3. Support customer connectivity process – HowTos, requirements (e.g. permissions)
  • Identify (and resolve) real (and “unreal”) product, app, and infrastructure issues, and articulate the business and technical needs, minimizing process overhead (back and forth).
  • Support data analysis needs and executions, such as ad-hoc data analytics requests on top of the customer’s data sources and Dealtale’s data platform.
  • Manage Data-related customer requirements: 
  1. New integrations, extending existing integrations, etc – understand the business need and translate to technical requirements (including customization needs).
  2. Work with Dealtale’s “internal customization system” to implement the need or/and provide R&D with additional requirements.
  • Build strong relationships and communication with R&D (specifically with the Data team) to ensure efficient work processes.

Requirements

  • 3+ years of experience as a technical support engineer or BI analyst or similar in a SaaS B2B environment.
  • Excellent BI and analytical skills:
  1. Highly experienced with SQL
  2. Good orientation for data visualization
  3. Marketing analyst experience – a big advantage
  • Technical skills – be able to read and understand technical documentation, web interfaces etc. 
  • Strong problem-solving and root cause analysis skills.
  • People-oriented with good communication and collaboration skills.
  • Customer service and technical support abilities.
  • Possess a high level of professionalism, ability to multi-task and strong attention to detail.
  • Get the job done attitude while striving for excellence.
  • High level of English, verbal and written – a Must.
  • Ability to work non-standard hours.
  • In-depth knowledge of the business domain – experienced with CRM and marketing platforms – Big advantage.
  • Bachelor’s degree or equivalent experience in a quantitative field (Engineering, Statistics, Mathematics, Computer Science, etc.) – Advantage

Apply for this position